Exchange & Return Policy

Notice for Returns and Exchanges

Once the order is confirmed, it cannot be refunded or canceled

Momax does not offer returns.
The exchanged product must be unopened or damaged or malfunction caused by non-artificial defects, and the original packaging (including the outer packaging carton) and receipt must be retained, otherwise the exchange will not be accepted.
We do not accept exchanges in the following situations:
1. More than seven days has passed after store purchase/express delivery.
2. The product has been opened for use, or damaged by human factors, such as: contamination, malfunction, damage, abrasion, scratches, scratches, and dirt.
3. A slight crease of the outer packaging carton that does not affect the quality of the product itself.
4. The packaging of the replacement product is damaged or incomplete, or the receipt and accessories are not presented.
5. Malicious or large quantities exchanges.
6. Applying for replacement due to personal factors.