Warranty

Warranty period starts from the purchase date.
Most products have 2-year warranty; home appliances have 1-year warranty, starts from the date of purchase as indicated in the invoice, except protective case/screen.
Within warranty period since purchasing, if there is loss or damage on the products under normal circumstances proved by our technicians, free repairing service will be provided.

 

Maintenance Support
Customers in Hong Kong/ Macau:
You can either come to Customer Service Center for product examination or return products via courier/ mail. If customers decide to come to our Customer Service Center directly, please be reminded to bring along the purchase invoice with you. MOMAX will help repair or replace necessary products for you. If customers choose to return or receive products via courier/ mail, the logistics charge will be borne by the customers.

Customers in Mainland China:
Please see this page in Simplified Chinese version

Overseas Customers (Outside Hong Kong/ Macau/ Mainland China):
Please contact the distributor with that region or contact us.

Warranty Claim
If you wish to claim within warranty period, you have to provide the followings:
a) Product (or affected parts);
b) Original purchase receipt which is unmodified. The documents should clearly indicate the name of the seller, the purchase date, the product type or the serial number. If documents cannot be provided, the repairing service may be rejected or maintenance fee may be charged.

This limited warranty does not cover the following circumstances:
1. This limited warranty does not apply to any third-party hardware, software, settings, content, data or links, regardless of whether the third-party hardware, software, configuration, content, data or links is included in the product or how it obtains. Under legal regulation, MOMAX does not guarantee that other third-party hardware or software products are error free or perfectly fit with MOMAX products.
2. This limited warranty does not apply to:
a) Normal wear and tear
b) Transport costs generated by product return
c) Damages caused by careless operation
d) Damages caused by improper use such as not following MOMAX product manual instruction
e) Product which has been damaged through misuse, malicious acts, negligence, inflow of any liquid
f) Losses or damages on products which are caused by force majeure or natural disasters.
g) Activities beyond MOMAX’s reasonable control
3. The limited warranty is ineffective when the product is certified to be ever opened, modified or repaired by any third party. Also, if the product serial number, manufacture date or IMEI/ESN is ever modified or not recognizable, MOMAX may not be responsible for the warranty.
4. The limited warranty is not applicable if the product has been exposed to water vapor, moisture, or extreme temperatures and environmental conditions. In addition, the warranty is not applicable if the products are damaged by corrosion, oxidation, food/ liquid splashes or chemicals.

 

Other Important Statements
All exchanged parts and products replaced under warranty service will become the property of MOMAX.
If the products are found to be outside the warranty period, MOMAX Customer Service Center may retain the right to charge relevant fees back.
You are responsible for the backup of your personal data. MOMAX will not be responsible for any data loss or damage caused by maintenance except for legal requirements.
MOMAX reserves the right, at its discretion, to change, modify, add, or remove portions of above terms at any time by posting the amended terms or guideline, without prior notice.

 

 

Enquiries
Hotline : (852) 2402 3186
Whatsapp : (852) 91364889
Email: cs3@momax.net
Facebook: @momaxhk
Instagram: @momax_hk
Customer Service Center: Unit A, 4/F., Cheong Lung Building, 10 Cheung Yee Street, Lai Chi Kok, Kowloon, Hong Kong
Opening Hours: Mondays to Fridays: 09:00-19:00; Saturdays: 09:00-15:00, Sundays & Public Holidays: Closed